IMPORTANT CUSTOMER SAFETY ADVISORY NOTICE

PRODUCT RECALL HEAD WINTERSPORT HELMETS

Although all HEAD helmets are tested & certified prior to delivery, internal impact tests of the HEAD Avril, production lot December 2014, showed a deviation of test results in the area of impact protection. This could imply serious injuries in case of emergency.

To eliminate any eventual risk for our customers, HEAD decided to recall all helmets of the concerning production lot December 2014. Affected products are all color variations of the helmet models:

ALIA / ANDOR / AGENT / AVRIL / ARISE / AROSA

with the following article numbers in the sizes M/L and XL/XXL, production lot December 2014:
324075 / 324085 / 324095 / 324145 / 324155 / 324165 / 324175 / 328405 / 328415 /328425 / 325055 / 325065 / 325105 / 325215 / 325225 / 325235 / 328505 / 328515 / 328525.

The size XS/S is not affected by this product recall.

 

Helmets affected can be easily identified by checking the production date on the helmet’s inside:


productiondate


This sticker is applied on the helmet core and can be found by lifting the lining above the right earpiece.

 

If your helmet model shows above characteristics, please contact your HEAD retailer or our customer service directly under the telephone number:

+49 89 90 99 95 972

or via E-Mail:
recall@de.head.com.

After receiving your contact details helmets can be returned with the according shipping label provided.
You will receive either a replacement product, or full refund.

 

Please do not ship any product without prior contact to our customer service and do not ship any product freepost.



Our customers safety has highest priority to us - we apologize for any inconvenience caused.

 

Your HEAD team





Picture Helmets recall

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