TENNIS SENSOR
SUPPORT CENTER
If you need assistance with the HEAD Tennis Sensor, you’ve come to the right place. You can contact our customer service center via contact form or check if you can find answers in our FAQ section.
FREQUENTLY ASKED QUESTIONS
- HEAD Tennis Sensor – Quick start guide
- HEAD Tennis App – How To Use PLAY Mode
- HEAD Tennis Sensor – Charge the Head Tennis Sensor
- HEAD Tennis Sensor – How To Connect Your Head Tennis Sensor In The App
- HEAD Tennis Sensor – How To Turn Your Head Tennis Sensor On And Off
- HEAD Tennis Sensor – Updating Your Sensor's Firmware
- Troubleshooting – Cannot Connect Head Tennis Sensor
- Troubleshooting – Reset Password
- Troubleshooting – Sensor Does Not Capture Serve In Practice Serve Mode
- Troubleshooting – Sensor Does Not Capture Stroke In Play/Train/Compete Mode
- "Increase In Specs" vs "Perfect Specs"
Quick Start Guide
1. Remove protective film from the top of the sensor;
2. Use the installation tool to remove the end-cap from your racquet;
3. Align sensor with the racquet as shown in the left image;
4. Press with both fingers until you hear a solid “click” sound. The top of the sensor should be flush with the racquet after installation;
5. Attach the charger and fully charge your sensor before using;
6. Charger LED light will turn green when sensor is fully charged;
7. Download the free app from App Store or Google Play Store by searching the keyword 'Head Tennis Sensor';
8. Follow the prompts to set up your account;
Sensor will enter sleep mode after 10 minutes of inactivity. You don't need to turn it off manually.
Shake your racquet rapidly or start playing to activate the sensor. Hold the racquet vertically upside down until the LED illuminates. The color of the LED light indicates the battery level: Green is above 75 %, Light Green is 75 % − 50 %, Yellow is 50 % − 25 %, Red is below 25 %.
Use the installation tool to remove the sensor.
How To Use PLAY Mode
The PLAY mode is designed to be used under various scenarios. No matter you are warming up for your match, working on a training session with your coach, playing a casual game with your friends, or just showing off your new HEAD Tennis Sensor to your friend, PLAY mode can help you to measure each individual stroke, or record a session and get full report of your performance during the session.
To use PLAY mode, please make sure your sensor is connected to your iOS/Android device, and the little racquet icon on the top right corner turns green.
Tap the ‘PLAY’ button, and you will enter the WARM UP screen. You can start playing, and the app will display data of your last stroke.
You can long press on the largest parameter, and choose one you would like to focus on.
If you would like to record a PLAY session and get a report, please tap on the ’START A SESSION’ button. Then you will enter the Play Tracking screen to start. You could switch your phone screen off during play, your HEAD Tennis Sensor will hold up to 3800 strokes before syncing to your phone. Please end the session after syncing complete (parameters stop refreshing).
During a PLAY session, you could tap on any parameter to enter the Focus Screen. In this screen, you will see the trending of this parameter throughout the session.
During a PLAY session, if you would like to preview your session report before end the session, you could tap on the preview button next to the red Stop button.
To end the PLAY session, tap on the red Stop button on the bottom, and then select END SESSION. It is better to make sure your sensor is connected before ending a session to prevent data loss.
After the session was ended, you will see your session report. Tap on the chart in STROKE DETAILS to breakdown your strokes into various stroke types and executions. You could tap on the '...' button on the top right corner to rename your session.
Your session will be saved to the History tab.
Charge the Head Tennis Sensor
We recommend to charge your Head Tennis Sensor before each session. Charging usually takes 1.5 hours.
The battery life of the Head Tennis Sensor last between 8-10 hours before you have to charge it again.
Connect the sensor to the magnetic charging cable. If you feel any resistance simply turn the sensor 180 degrees or until sensor snaps into place.
The orange blinking LED indicates that the sensor is charging. We recommend charging the sensor until there is a solid green on the charger.
How To Connect Your Head Tennis Sensor In The App
Note that connecting the Head Tennis Sensor is done entirely within the Head Tennis Sensor app, and the sensor is not meant to pair through your Bluetooth menu in your phone/tablet's settings. The new sensor interface is controlled from within the Head Tennis Sensor app, so if you try to pair the new sensor in your device's Bluetooth settings, it will either not appear or it will never connect, as the app interface now handles the sensor connection on its own.
In order to pair your Head Tennis Sensor, make sure to turn on Bluetooth in your mobile device's settings menu, and then log in to the Head Tennis Sensor app. After you're logged in, do the following:
- 1. Tap on the grey sensor icon in the top right of the home screen;
- 2. Tap on the ‘Tap To Connect Sensor’ button;
- 3. Tap your sensor from the list of available sensors.
How To Turn Your Head Tennis Sensor On And Off
You don’t need to always remember to turn on or turn off the Head Tennis Sensor. It turns on automatically when you start hitting balls, and turns off after ten minutes of inactivity.
To check if your sensor has turned on, hold the racquet vertically upside down for about half second, the LED should illuminate if the sensor is on and ready for use.
If you want to turn on the sensor without hitting a ball, you could shake your racquet rapidly, until you see the LED illuminates.
How To Connect Your Head Tennis Sensor In The App
When apps are updated in the App Store or Google Play, they will sometimes include a firmware update. Firmware updates will result in improved accuracy of the sensor and generally only take a couple minutes to complete.
When there is firmware update available, a little red arrow will show near the racquet icon on home screen. In order to do a firmware update, tap the racquet icon. Then tap Connected Sensor, and tap your sensor from the sensor list. Tap Firmware Update, and follow the instruction to update your sensor’s firmware. In some rare cases, the update process will start automatically.
The firmware update process may take 1 to 5 minutes depends on the phone model. Please wait patiently until the process is done. Once the update is complete you will get a message on the screen letting you know the update was successful.
Cannot Connect Head Tennis Sensor
Firstly, please follow the step by step guide in the support article ‘How To Connect Your Head Tennis Sensor In The App’, and see if your problem will be solved. If you still have trouble, please refer to the following two scenarios and related causes and solutions below.
Scenario 1:
If you cannot discover the sensor in the Sensor List, please refer to the following causes and solutions.
1.1 Sensor Is Not Turned On Or Has Not Enough Battery Level
Your Head Tennis Sensor is charged before coming out from the factory. However, it was turned off completely to prevent battery drain. Before using it for the first time, you will have to charge it in order to boot up.
To solve this, please charge your Head Tennis Sensor for at least 10 minutes, then try to follow the ‘How To Connect Your Head Tennis Sensor In The App’ steps again
1.2 Your iOS/Android Device May Not Support Bluetooth Low Energy (BLE) Devices
Your Head Tennis Sensor uses Bluetooth Low Energy (BLE) technology to transfer data to your phone/tablet. To connect it, your phone/tablet will have to support BLE.
For iPhones, BLE was supported since iPhone 4s.
For Android devices, please use free tools such as ‘BLE Checker’ from Google Play Store to check if your device supports BLE.
1.3 Your Head Tennis Sensor May Currently Connect To Another iOS/Android Device
Your Head Tennis Sensor can only be connected with one iOS/Android device at a time. If another device is currently connecting with the sensor, you will not be able to discover it.
To resolve this, please make sure there is no nearby iOS/Android device that is currently running the Head Tennis Sensor app, and connects the sensor.
1.4 Your Android Device Cannot Determine Location
Starting from Android 6.0, location needs to be enabled for Bluetooth Low Energy scanning. Therefore, you will need to not only give the Head Tennis Sensor app permission to access your location, but also make sure your Android device can access current location while using the app.
To make sure your Android device can better access location, we suggest you to go to System Settings > Location > Mode, and set location mode to ‘High accuracy’.
Scenario 2:
If your sensor appears in the Sensor List, but the app keep failing to connect it. Please refer to the following causes and solutions.
2.1 Your Android OS May Have Issue Connecting Bluetooth Low Energy (BLE) Devices
Your Head Tennis Sensor uses Bluetooth Low Energy (BLE) technology to transfer data to your phone/tablet. To connect it, your phone/tablet will have to support BLE.
Some Android models may have trouble connecting BLE devices. In this case, you will be able to see your sensor in the Sensor List of the Head Tennis Sensor app, but cannot connect it. This normally can be resolved by update your Android OS to the latest version (Do System Setting > About Phone > System Update. You may need to repeat this for multiple times until you see the message ‘Your system is up to date’).
For more information about BLE support or how to update your Android OS, please check your Android Device’s manufacture official website.
If you continue to experience this issue after trying the above steps please let us know.
Reset Password
If you've forgotten your password, open the app and tap Login， then select Forgot Password. Enter your email address you used for your Head Tennis Sensor app account, hide the keyboard, and tap Submit. An email will be sent to you with instructions on how to reset your password.
Sensor Does Not Capture Serve In Practice Serve Mode
If your sensor is connected (the little racquet icon in the top right corner is green), but having issues capturing serves in Practice Serve Mode, there are a few things to be aware of, and a few steps you can try.
To start, the sensor is designed to only capture the following type of serves: Flat, Slice/reverse slice, Kick/topspin/American twist/Reverse kick. Therefore, if you are doing an Underhand serve or Pat-a-cake serve, the sensor will not be able to capture it. Another best practice we recommend to avoid any issues capturing serve is to keep your racquet still prior to starting your serve. And it is better to wait for about 3 seconds before starting your next serve.
You try the following steps for any serve capture issues in practice serve mode:
1. Disconnect the sensor and reconnect again. To do this, tap on the small racquet icon on the top right corner of the screen, then click on your sensor’s name to launch the Sensor List popup. Tap on your sensor, and then select ‘Forget Sensor’, and confirm. After that, tap on your sensor in the Sensor List popup to reconnect it again.
2. Fully charge the sensor. Depending on your power source, a full charge of your sensor will take approximately 1.5 - 2 hours. When the LED on the charger turns solid green, that means that the sensor is fully charged.
3. Restart your iOS/Android device by holding the lock key for 4 seconds, and either swiping "slide to power off" or tapping "power down device"
4. Turn off Bluetooth on all other iOS or Android devices. Once other devices bluetooth is off, forget the device on your device and then re-pair.
5. Delete and reinstall the app.
If you continue to experience issues after completing the steps above, contact our support team for further investigation into the issue.
Sensor Does Not Capture Stroke In Play/Train/Compete Mode
If your sensor is connected (the little racquet icon in the top right corner is green), but having issues capturing strokes in Play/Train/Compete Mode, please try the following steps:
1. Disconnect the sensor and reconnect again. To do this, tap on the small racquet icon on the top right corner of the screen, then click on your sensor’s name to launch the Sensor List popup. Tap on your sensor, and then select ‘Forget Sensor’, and confirm. After that, tap on your sensor in the Sensor List popup to reconnect it again.
2. Fully charge the sensor. Depending on your power source, a full charge of your sensor will take approximately 1.5 - 2 hours. When the LED on the charger turns solid green, that means that the sensor is fully charged.
3. Restart your iOS/Android device by holding the lock key for 4 seconds, and either swiping "slide to power off" or tapping "power down device"
4. Turn off Bluetooth on all other iOS or Android devices. Once other devices bluetooth is off, forget the device on your device and then re-pair.
5. Delete and reinstall the app.
You can test if the sensor start working normally by doing a stroke in Play Mode without start a session.
If you continue to experience issues after completing the steps above, contact our support team for further investigation into the issue.
"Increase In Specs" vs "Perfect Specs"
The Head Tennis Sensor can be installed on various Head tennis racquets. (For detailed supporting list, please visit: www.head.com/sensor#raquets)
For models in the 'SENSOR READY WITH INCREASE IN SPECS' list, installing the sensor will cause about 0.14 oz (4 grams) weight increase to the racquet. Also the balance will change by approx. 1 point more headlight (-4mm). This will be less of a balance change compared to replacing the stock grip with a leather grip.
For models in the 'SENSOR READY WITH PERFECT SPECS' list, installing the sensor won’t affect neither weight nor balance of the racquet at all.