FAQs

You purchased a product in our Online Shop head.com?

Send photos of the product, your order number and an explanation of the problem to contact@au.head.com and we will take care of your claim as quickly as possible.

You purchased a HEAD product at one of our retailers?

Please contact the retailer directly, as they are responsible for all after sales service. 

If you purchased our products through an online retailer, please contact them through the service portal / address on their website.

Head Australia provides sponsorships for both players and coaches for all racquetsports; Tennis, Padel, Squash and Pickleball.

For all sponsorship enquiries follow the link Head Sponsorships Australia 

Once payment is received, your order will be finished in our warehouse. As soon as the order leaves us, you will receive a shipping confirmation by email which will allow you to track your shipment.

Please note that shipping days refer to working days and an approximate shipping time.  The delivery times may be longer in peak shipping seasons or due to weather conditions and high amounts of traffic.

We currently only ship within Australia. 

We do not offer a general exchange. You can send your product back in line with our cancellation policy (here) and place a new order.

Find out how to make a return shipment here / in the next question.

Please email us (contact@au.head.com) and tell us which item you want to return. Our customer team will explain the process, step by step and advise you on the paperwork they require and generate a RA number for the return.

If the Button “add to shopping cart” is not active, it could mean:

• The item is not on stock
• You haven’t selected your region – click on the country on the top right corner
• The item isn’t available for sale in your region