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FAQs

General FAQs

How do I become an authorized retailer?

Related inquiries can be sent to service@head.com

Please include, your contact Name, Phone number, Store location (City/Province).

How do I register my new product?

Many of Our Snowboards do carry a limited warranty and your sales receipt from an authorized retailer will serve as your “Product Registration”.

In the event that a warranty claim is needed we’ll request a copy of that receipt when the claim is submitted.

I love your brand. Can you send stickers?

Please send a self-addressed (stamped envelope) to:

HEAD Canada

Attn: CS – Sticker Request

935A Southgate Dr, Unit 4

Guelph (Ontario) N1L 0B9

I have a problem with my licensed product, can you help?

Some HEAD Branded products are produced and distributed domestically by one of our licensed partners.

If you have questions about a licensed product our partners can be contacted directly.

Please follow this link: https://www.head.com/en_CA/corporate/licensed-productsto find contact information for all of our licensed partners.

My Head product is defective, how do I return it?

YOU PURCHASED A PRODUCT IN OUR ONLINE SHOP HEAD.COM?

Send photos of the product, your order number and an explanation of the problem to service@shop.head.com and we will take care of your claim as quickly as possible.

 

YOU PURCHASED A HEAD PRODUCT AT ONE OF OUR RETAILERS?

Please contact the retailer directly, as they are responsible for all after sales service. If possible, provide your receipt of purchase.
If the retailer is far from you, any of our retailers can deal with your claim. You can find a list of our shops at https://www.head.com/en-CA/store-locator/.
If you purchased our products through an online retailer, please contact them through the service portal / address on their website.

I would like to enter into a sponsoring contract with you. What are the requirements?

Please send us your application to service@head.com and we will forward it to the responsible person. We also require the following personal information:

TENNIS

- First and last name
- Age
- Nationality (and address if different from nationality)
- Ranking
- Social media presence (Facebook / Instagram Name)

SKI

- First and last name
- Age
- Nationality (and address if different from nationality)
- Ranking
- Social media presence (Facebook / Instagram Name)

SNOWBOARD

- First and last name
- Age
- Nationality (and address if different from nationality)
- Contest results
- Ranking
- Discipline (Halfpipe, Big Air, Slopestyle)
- Social media presence (Facebook / Instagram Name)

Under 18? Please go to https://www.head.com/futureheads/ , fill out the form and become our next Futurehead!

Racquet Sports FAQs

Do you have stringing instructions for my new tennis racquet?

Yes. We provide specific stringing instructions for our performance tennis racquets.

Instructions are found under the “Stringing Instructions” section on each of our Tennis Racquet pages, which you can conveniently download as a PDF.

What grip size do I need for my new tennis racquet?

Do you have spare parts for my product? How can I purchase a replacement part?

We carry a wide selection of grips and strings that you can easily purchase on our website.

To shop grips for your racquet use this link: https://www.head.com/tennis/grips.html

To shop strings for your racquet use this link: https://www.head.com/tennis/strings.html

How often should I restring my racquet?

The simple answer is that you should restring your racquet as many times per year as you play per week.

For a more detailed explanation on restringing your racquet please read this helpful article.

Winter Sports FAQs

Which ski size is right for me?

Please visit our Ski Size & Buying Guide page to get a detailed explanation.

Do you have spare parts for my product? How can I purchase a replacement part?

We carry a wide variety of replacement parts that can help get you back on the mountain… Any of our authorized retailer partners will be able to assist with the purchase of compatible parts. Visit the link below to find a dealer near you. We can assist with narrowing down the right part for your product. Simply send a picture of your product to service@head.com and we will reply with the item number that will need to be ordered or further instruction.

https://www.head.com/en_US/store-locator-us/

How do I maintain and care for my skis at the end of the season?

Even if not being used, skis are still subject to environmental influences (air humidity, UV rays). That’s why it’s important to maintain your skis in the off-season.

First off, make sure your HEAD skis are completely dry. Clean them with an appropriate cleaner (wax remover). Small damages in the ski surface should be repaired using a repair candle before storing your skis.

Rusty spots on the edges should be removed to avoid rust spreading further.

Afterwards the skis should be waxed with a hot basic wax. Be sure to apply a light layer of wax on the ski edges as well. This will help prevent new rust from occurring.

Skis should be stored in a dry place at a constant temperature. You can safely store your skis laying down or standing up, but not on the base.

What is the right brake width for my skis?

To make the Brake–binding identification as easy as possible, we are using a color coding system. In addition to the standard product labels of the spare Brakes, a color-letter code is affixed on the Brake boxes (single and master packaging). All bindings packaged without Brakes will come with a similar sticker. Example For a binding with a red sticker [A], will pair with a Brake that is marked with a red sticker [A] in the proper width. The segmentation and color coding system can be found below. The nomenclature of all HEAD/TYROLIA Brakes is standardized and includes all basic information. This nomenclature consists of a clear name, a number that defines the maximum ski width at the mounting point and a letter that specifies the Brake cluster.

HEAD/TYROLIA BRAKE LINE 2020.21

Brake Code HEAD TYROLIA TYROLIA INSIDE ART. NO. Brake MODEL/WIDTH
A FREEFLEX ST 20 X RD FREEFLEX ST 16 K13 ATTACK2  GW 163033 Power Brake2 Race PRO 17-85 (A)
FREEFLEX ST 20 X RS ATTACK2 18 X GW   163035 Power Brake2 Race PRO 95 (A)
FREEFLEX ST 16 X RD ATTACK2 16 GW   163036 Power Brake2 Race PRO 110 (A)
FREEFLEX ST 16  ATTACK2 14 AT   163037 Power Brake2 Race PRO 130 (A)
FREEFLEX ST 14 ATTACK2 13 GW   163038 Power Brake2 Race PRO 150 (A)
  ATTACK2 12 GW   *use only for competition (X) bindings
      163032 Power Brake2 Race PRO 16-85 (A)*
      163034 Power Brake2 Race PRO 18-85 (A)*
B       163040 Power Brake2 FR PRO 95 (B)
      163041 Power Brake2 FR PRO 110 (B)
      163042 Power Brake2 FR PRO 130 (B)
C   AMBITION 12 AT   163003 Brake Ambition 85 white ( C)
  AMBITION 10 AT   163016 Brake Ambition 95 white ( C)
      163004 Brake Ambition 105 white ( C)
      163005 Brake Ambition 125 white ( C)
         
      163098 Brake Ambition 85 black ( C)
      163099 Brake Ambition 95 black ( C)
      163100 Brake Ambition 105 black ( C)
      163101 Brake Ambition 125 black ( C)
D FREEFLEX 14 FREEFLEX PRO 11 K14 FREEFLEX EVO 163044 Power Brake2 LD 85 (D)
FREEFLEX 11 FREEFLEX DEMO 14 GW   163045 Power Brake2 LD 95 (D)
FREEFLEX DEMO 14 GW RX 12 GW   163046 Power Brake2 LD 110 (D)
  AM 12 GW   163047 Power Brake2 LD 130 (D)
  D12 GW   163048 Power Brake2 LD 150 (D)
  SP 10 GW      
  BYS 10 GW      
  SR 10 GW      
  SRM 10 GW      
F PRD 14 GW ADRENALIN 14 AT K13 ATTACK2AT DEMO 163050 Powerrail Brake2 LD 85 (F)
PRD 12 GW ATTACK2 13 AT DEMO K12 TRI GW 163051 Powerrail Brake2 LD 95 (F)
JOY 12 GW PRD PRW 12 GW K12 PRW GW 163052 Powerrail Brake2 LD 110 (F)
  PRD 12 GW   163053 Powerrail Brake2 LD 130 (F)
  PRD 11 GW      
G PR 11 GW ATTACK2 11 AT DEMO   162943 Powerrail Brake SL 78 (G)
  PRW 11 GW   163084 Powerrail Brake SL 85 (G)
  PR 11 GW   162944 Powerrail Brake SL 90 (G)
  PR 10 GW PROMO   163078 Powerrail Brake SL 100 (G)
      162985 Powerrail Brake SL 115 (G)
H JOY 11 GW SLR SLR 10 GW K10 SLR GW 162942 SL Brake LR 78 (H)
JOY 9 GW SLR SLR 9.0 GW K 7.5 GW AC SLR 163085 SL Brake LR 85 (H)
SLR 7.5 GW AC SLR 7.5 GW AC   162949 SL Brake LR 90 (H)
      163079 SL Brake LR 100 (H)
I SLR 4.5 GW AC SLR 4.5 GW AC K 4.5 GW AC SLR 163110 SX Kid Brake LR 80 (I)
         
J EVO 9 GW AC SX 10 GW TW 75 GW AC 163058 SL Brake 78 (J)
  SX 7.5 GW AC   162776 SL Brake 90 (J)
  D 11 GW   163067 SL Brake 100 (J)
      163068 SL Brake 115 (J)
K   SX 4.5 GW AC SRM 4.5 AC 163111 SX Kid Brake 80 (K)
  SR 4.5 GW AC      
  SX 4.5 R GW AC      
  D 4.5 GW AC      
L   ATTACK2 11 GW   163027 SL Brake FS 78 (L)
      163028 SL Brake FS 90 (L)
      163029 SL Brake FS 100 (L)
      163030 SL Brake FS 115 (L)

Do you offer a warranty for skis or snowboards?

Warranty: HEAD manufactures premium quality equipment. In the rare case that a manufacturing defect is present, HEAD will repair or replace the defective item with the same (or a similar) model for the original purchaser. Problems resulting from (but not limited to) misuse and impact damage (from rocks, gates, boxes, rails, concrete floors, etc.) will not be covered. Damage from improperly mounted bindings will not be covered. Proof of purchase from a HEAD CA authorized dealer or an invoice from HEAD CA is required.

Warranty information Warranty period
Race skis, race boots, race bindings, all helmets and all luggage. One year
All non-racing retail and rental products, including alpine skis, boots and bindings, as well as snowboard boards, boots and bindings. Two years