FAQs

Please visit our Ski Size & Buying Guide page to get a detailed explanation

Even if not being used, skis are still subject to environmental influences (air humidity, UV rays). That’s why it’s important to maintain your skis in the off-season.

First off, make sure your HEAD skis are completely dry. Clean them with an appropriate cleaner (wax remover). Small damages in the ski surface should be repaired using a repair candle before storing your skis.

Rusty spots on the edges should be removed to avoid rust spreading further.

Afterwards the skis should be waxed with a hot basic wax. Be sure to apply a light layer of wax on the ski edges as well. This will help prevent new rust from occurring.

Skis should be stored in a dry place at a constant temperature. You can safely store your skis laying down or standing up, but not on the base.

You purchased a product in our Online Shop head.com?

Send photos of the product, your order number and an explanation of the problem to service@shop.head.com and we will take care of your claim as quickly as possible.

You purchased a HEAD product at one of our retailers?

Please contact the retailer directly, as they are responsible for all after sales service. If possible, provide your receipt of purchase.
If the retailer is far from you, any of our retailers can deal with your claim. You can find a list of our shops at https://www.head.com/en-EN/store-locator/ .
If you purchased our products through an online retailer, please contact them through the service portal / address on their website.

Please send us your application to service@head.com and we will forward it to the responsible person. We also require the following personal information:

Tennis

- First and last name
- Age
- Nationality (and address if different from nationality)
- Ranking
- Social media presence (Facebook / Instagram Name)

Please observe the following ranking requirements, which are needed in order to enter into a contract with HEAD. Other factors will also be considered such as potential and commitment, etc. Each application will be considered on its individual merits.

Ski

- First and last name
- Age
- Nationality (and address if different from nationality)
- Ranking
- Social media presence (Facebook / Instagram Name)

Snowboard

- First and last name
- Age
- Nationality (and address if different from nationality)
- Contest results
- Ranking
- Discipline (Halfpipe, Big Air, Slopestyle)
- Social media presence (Facebook / Instagram Name)

Under 18? Please go to https://www.head.com/en-IC/futureheads/ , fill out the form and become our next Futurehead!

Once payment is received, your order will be finished in our warehouse. As soon as the order leaves us, you will receive a shipping confirmation by email which will allow you to track your shipment.

Please note that shipping days refer to working days and an approximate shipping time.  The delivery times may be longer in peak shipping seasons or due to weather conditions and high amounts of traffic.

We do not offer a general exchange. You can send your product back in line with our cancellation policy (here) and place a new order.

Find out how to make a return shipment here / in the next question.

Please email us (service@shop.head.com) and tell us which item you want to return. Our customer team will explain the process, step by step and advise you on the paperwork they require.

If the Button “add to shopping cart” is not active, it could mean:

• The item is not on stock
• You haven’t selected your region – click on the country on the top right corner
• The item isn’t available for sale in your region