Returns Policy

WHAT IS THE RETURN POLICY?

All products, may be returned for a full refund to the original payment method provided the items are returned to us within 30 days of you receiving the products. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of HEAD to determine if the product has been used.

  • New racquets or paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.).
  • Shoes must be returned in the box the shoes came in with no tape or shipping labels directly on the shoe box. The shoes must show no signs of wear and should be free of all lint, hair or other foreign substances.
  • Bags must be returned in the original polybag and have all tags still on and show no signs of use.
  • Balls must be in the original containers and unopened.
  • String and other accessories must arrive back in the original packaging, unopened

Returning your online purchase

To initiate a return please contact our customer service team, they will explain the process and advise you on the paperwork they require and generate a RA number for the return.

Can I return my HEAD product that I purchased at another retailer?

No. Any HEAD product purchased at a third party retailer must be returned to that retailer.
We are only able to process returns and refunds for purchases made on head.com.

Exchanges

Unfortunately we are not able to exchange products. We are able to refund your initial order but you will have to place a new order online.


Refund Payment

Please allow up to 14 days from date of return, for your return to be processed. 

All refunds will be processed through a secure payment gateway and via the original method of payment. It can take an additional 1 -2 days for the refund to be made into your account by your financial institution. You will receive email notification as soon as your refund has been completed.

We do not refund original cost of shipping unless goods are faulty or incorrectly sent.

Returns Charges

Freight charges incurred in returning goods to HEAD will be at the customer's expense, with exception to faulty items, items returned under warranty, and items received as a result of our error. 

 

Should we deem a returned item to not be resalable, we reserve the right to charge return postage costs.