Welcome to our website!
The website www.head.com including its microsites, databases, online stores (“website”) and social media channels, is operated by HEAD Canada Inc. 935A Southgate Dr, Unit 4 Guelph, ON N1L 0B9 (“we,” “us”). Protecting your personal data is an important concern for us. Below, you will learn which information we might collect and process when you visit and use our websites, particularly when you shop via our online store or participate in sweepstakes, promotions, or other advertising activities, or apply for a job opportunity or otherwise communicate or interact with us.
Our website is intended for individuals located in Canada. If you visit our website from outside Canada, please use the country-specific website that applies to you. You can navigate to the correct website by clicking the link in the upper-right corner of this website.
What personal data do we collect and how do we use it?
How do I access and rectify my data or opt-out of receiving promotions or newsletters?
How long do we keep your personal data?
How do we share your personal data?
How do we protect and where do we store your personal data?
What type of Information is collected from children?
Links to third-party websites
California Privacy Rights
What personal data do we collect and how do we use it?
In general, we use the term “personal data” to mean information that can personally identify you, directly or indirectly, but we will treat information we collect from you as personal data wherever necessary under applicable law.
We may process the personal data that we collect in furtherance of providing you with business services, to fulfill the terms of a contract you have with us, with your consent, or to comply with our legal obligations. In some cases, failure to provide such personal data will mean that we cannot provide you with business services.
Specifically, we process the personal data we collect for one or more of the following business and legal purposes:
- operate our business (including to provide, personalize, and improve or otherwise develop this website and our products and services);
- process your requests and orders for products, specific services, information, or features;
- respond to an inquiry and any related activity that may result from your inquiry;
- market and administer surveys, promotional offers, and programs administered or sponsored HEAD Canada or our partners, subject to your right to withdraw consent;
- understand our users and assess their interests and needs;
- ensure the security and integrity of this website and its content;
- manage our vendor and partner relationships;
- enforce our Terms of Service and other legal terms and policies;
- protect our and others’ interests, rights, and property (such as to protect our copyrighted materials); and
- ensure compliance with local legal and regulatory requirements.
If you use our website purely for informational purposes, in other words if you do not register or if you transfer information to us otherwise, we only collect personal data transferred by your browser to our server. That includes:
- IP address
- date and time of the request
- time zone difference from Greenwich Mean Time (GMT)
- content of request (actual web page)
- access status/HTTP status code
- respectively transferred data amount
- website from which the request is received
- operating system and its interface
- language and version of the browser software
In addition to the purely informational use of our website we collect and use your personal data as described below.
Communicating with you
When you apply for a job with us, we collect: your resume and any certificates that are relevant for the position advertised, your first and last name(s), date of birth, postal and e-mail address, and phone number. In accordance with applicable laws, we may also collect information about your eligibility to work in Canada and your demographic background. We collect this data to process your application. All people who are involved in the processing of your application are obligated to maintain data secrecy.
If your application is successful, we will use your personal data to onboard you and administer your employment. If your application is not successful, we will retain the data you provided in accordance with our records-management policies, to enable us to answer any questions connected with your application and/or rejection, and will subsequently destroy the data.
Purchase via online store
If you make a purchase via this website, we collect, store and process personal data (your name, billing and delivery address, e-mail address, telephone number and the serial number assigned to the ordered items and information on the goods that you purchased) for the purposes of contract performance and the fulfilment of any post-contractual obligations (such as a warranty) or even for manufacturing purposes in the case of Head custom-made orders. For this purpose, we forward your name and your delivery address to transport or courier services for the delivery of the goods that you purchased, and we also forward the payment and transaction data to credit or financial institutions for the handling of payment. Without the personal data that you provide we are unable to fulfill your purchase request.
If you set up an account on our website (for details please see our Terms and Conditions [https://www.head.com/en_CA/terms-conditions], we collect the personal data described above together with your user name and password for the purpose of managing your online account. If you register through an existing account (such as ZEPP, Facebook, Google or WeChat), you agree that we may access the data that you store in this account (such as your name, e-mail address, address) for the purposes of communicating with you and fulfilling your requests.
Comments and input
Users have the option to leave ratings on selected products on our online store by providing your nickname, the summary of the review, and the product rating. In this case, we will store your nickname (which can be personal data under certain circumstances), your input, and your IP address. In addition, you hereby grant us the non-exclusive, unremunerated, temporally unrestricted right, which may be revoked at any time, to use your nickname and to publish your rating on our product pages worldwide, but only until you delete the content or request that your rating be deleted. Content may be deleted at any time by notifying us at the contact information specified below.
Our internal uses
We also collect and use your personal data for our internal purposes, such as improving our products and services. We use your personal data for internal statistical and operational purposes, for example, to measure and understand trends related to demographics, users, user interests, purchases and other trends among our users, as well as for recall actions and for the quick processing of complaints. When possible, we will use your personal data in an aggregated and/or de-identified format. We may also use your personal data if we have a legal obligation, or need to pursue or defend against legal claims, for which we need to process your information.
In connection with the sweepstakes, contests or promotional activities that we offer, we will use your personal data solely for holding the sweepstakes, contest, or promotional activity (for example, to contact winners, to send the prize), unless you have granted us your explicit consent for use in other ways.
Marketing our products and services to you
We collect your personal data when you sign up for a newsletter. (Please note that all newsletter subscribers have to be at least [16 years old]). We may collect your first and last name, your e-mail address, your IP address, and optionally your date of birth, your gender, the desired country, the desired language, and the fields that are of particular interest to you. We do so for the purposes of sending (i) personalized marketing and product information related to our goods and services, (ii) personalized promotional information and news matching your interest categories and based on your website use (for example, frequent viewing of products within your selected interest categories and geolocalization), (iii) satisfaction surveys regarding services, products and advice of the HEAD Group and demand analyses, (iv) contests, coupons, discount campaigns and prize games, (v) electronic greeting cards via e-mail, and will be transmitted for these purposes to the companies of the HEAD mentioned above.
When we collect your email address in the context of a sale of a product or a service, we use your email address also for direct marketing of similar products or services. You have the right to opt-out at any time and we will provide you with an opt-out in all such communications, e.g. via a unsubscribe link.
Personalized promotional material and news are also sent based on your IP address and your usage behavior on the website. We do not determine your exact location while doing this.
We also store your IP address and the date of registration upon subscribing to the newsletter. This is only saved to serve as proof in the event that a third party misuses an e-mail address and subscribes to receive the newsletter without the knowledge of the rightful owner. Personal data collected when subscribing to the newsletter is not forwarded to third parties for their marketing purposes.
We also use Facebook lead ads/Instagram lead ads on our Facebook and Instagram websites to enable subscription to our newsletter via Facebook. Those include, for example: www.facebook.com/headski/, www.facebook.com/headtennis/, www.facebook.com/headsportswear/, www.facebook.com/headsquash/, www.facebook.com/headpadel/, www.facebook.com/ridehead/, www.facebook.com/teamhead/, www.facebook.com/headrebels/, www.instagram.com/head_ski, www.instagram.com/head_snowboards, www.instagram.com/headsportswear, www.instagram.com/headtennis_official, www.instagram.com/head_rebels, www.instagram.com/maresjustaddwater, www.instagram.com/ssi_international, www.instagram.com/tyroliabindings
Subscription via the form is only effective if you activate the subscription by “clicking” on the confirmation link in the confirmation e-mail that you receive. At the time of subscription, only your personal data recorded with Facebook/Instagram or entered voluntarily by you, such as your e-mail address and name in all cases, are required in the form. We use the personal data provided exclusively to send to you via e-mail our newsletter as described above, provided that you have explicitly provided consent.
How do I Access and rectify my data or opt-out of receiving promotions or newsletters?
You may have the right to access and rectify the personal data we hold about you in accordance with the laws applicable in your jurisdiction. To exercise such right, you may contact us at the address provided in the Contact us section below. In some cases, you may be able to access, review and change personal data directly through your account profile and, where applicable, personal account preferences, if you believe it may be out of date or incorrect. It is your responsibility to provide accurate, correct and complete information.
Where you have provided your consent for us to use your information, you may request to withdraw that consent for future uses of your information. Where applicable, you may log in to your account to update your information or preferences, which may include revoking consent to certain communication outreach and marketing uses. You may also contact us at the address provided in the Contact us section below.
You may always opt out of receiving future commercial messages from us by following the opt-out instructions in the messages we send you, or by contacting us at the address provided below. Please be aware that if you opt out of receiving commercial messages from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial messages from us during that period. Please note that if you opt out of future text messages, this opt-out list is separate from our email preferences and opt-out lists.
Even if you opt out of receiving promotional and marketing material, we may still correspond with you about your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to your requests for information either through the website or other means). We may also access and view your information in the course of maintaining and improving the Site and our services.
How long do we keep your personal data?
In general, we keep your information for as long as we need it to carry out the purposes described above, and as necessary to comply with our records-management policies. We also keep your information as necessary to comply with other legal obligations we might have, such as in connection with litigation.
How do we share your personal data?
We also transmit your personal data to the necessary extent to external performance agents or service providers (including our other companies of the HEAD Group):
- to IT service providers and/or providers of data hosting or data processing or similar services;
- to other service providers, providers of tools and software solutions who also support us in providing our services and work on our behalf (including providers of marketing tools, marketing agencies, communication service providers and call centers);
- to other Group companies of the HEAD Group (a list of our Group companies to which personal data is transmitted can be found here) for contract performance and fulfilment of legal obligations;
- to any third parties who are involved in fulfilling our obligations to you (for example, parcel service providers for the shipment of your online store order to you, payment service providers for payment processing in the online store, banks for payment processing);
- to other external third parties to the necessary extent (for example, auditors, insurance companies if an insured event occurs, legal representatives should the situation arise etc.);
- to officials and other public offices to the extent required by law (for example, tax authorities etc.).
We use third-party providers to collect and analyze information about your use of our website. These providers may collect information about your online activities over time and across third-party websites and other online services using cookies and other tracking technologies discussed above in connection with your use of our website. You may be able to manage how these providers collect information by changing your browser’s cookie settings. Please note that disabling cookies may mean that certain functionality of the website is also disabled.
We use a variety of services provided by Google. For detailed information on how Google secures and handles your personal data please see https://policies.google.com/privacy.
You can prevent participation in various Google services in several ways: a) by adjusting your browser software accordingly, in particular, the suppression of third-party cookies results in you not receiving any third-party ads; b) by disabling the cookies for conversion tracking by setting your browser to block cookies from the domain ”www.googleadservices.com”, https://www.google.com/settings/ads, although this setting will be deleted if you delete your cookies; c) by deactivating the interest-based advertisements of the providers that are part of the ”About Ads” self-regulation campaign via the link https://www.aboutads.info/choices, although this setting will be deleted if you delete your cookies; d) by permanent deactivation in your Firefox, Internet Explorer, or Google Chrome browsers under the link https://www.google.com/settings/ads/plugin, e) by setting your cookie preferences accordingly.
Please also visit the Network Advertising Initiative (NAI) website at https://www.networkadvertising.org/ to find out more about responsible data collection and its use for digital advertising.
Google Ads (formerly Google AdWords): We use Google Ads in order to draw attention to our products and services with the help of advertising (so-called Google Ads) on external web pages. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. To do this, we use ad server cookies, from which certain performance metrics such as ads or user clicks can be measured. If you access our website through a Google ad, Google Ads will store a cookie on your device. These cookies allow Google to recognize your internet browser. We do not collect and process any personal data as part of this process.
Google Remarketing: In addition to Ads Conversion, we use the Google remarketing application, which enables you to see our ads after visiting our website as you continue to use the internet. This is done by means of cookies stored in your browser, through which your usage behavior when visiting various websites is recorded and evaluated by Google. With the use of remarketing, information about your browsing behavior is collected for marketing purposes in anonymous form and stored on your computer using cookies.
Google reCAPTCHA: This website uses Google reCAPTCHA to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program (“bots”). reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. This service allows Google to determine from which website your request has been sent and from which IP address the reCAPTCHA input box has been used. In addition to your IP address, Google may collect other information necessary to provide and guarantee this service.
Google Maps: This website uses Google Maps to display our location and to provide directions (e.g. via our store finder and event calendars). To enable the display of certain fonts on our website, a connection to the Google server in the USA is established whenever our website is accessed. If you access the Google Maps components integrated into our website, Google will store a cookie on your device via your browser. All user settings and data are processed to display a location and describe a certain route. By connecting to Google in this way, Google can determine from which website your request has been sent and to which IP address the directions are transmitted.
Google Fonts: This website uses Google Fonts to display external fonts. For this purpose, your browser loads the required web fonts into your browser cache to display texts and fonts correctly, which requires your browser to establish a direct connection to Google Servers. Google can identify the website from which your request has been sent and to which IP address the fonts are being transmitted for display.
We have also incorporated YouTube videos into our websites. The videos are stored at www.youtube.com and can be played directly from our websites. These videos are incorporated in such a way that no personal data related to you as the user is sent to YouTube if you do not play the videos.
If you do play the videos, YouTube cookies will be stored on your computer and data will be sent to Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, as the YouTube operator. When playing videos stored with YouTube, the following data is sent to Google, Inc.: the IP address and cookie ID, the specific address of the page visited on our websites, language setting of the browser, system date and time of access and your browser’s identifier. We do not process the personal data collected when the YouTube video is accessed.
For conversion measurement, our website uses the pixel visitor promotion of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook“).
Because we use the “Custom Audiences” remarketing feature, your behavior can be tracked after you have been redirected to our website by clicking on a Facebook ad. As a result, the effectiveness of Facebook ads can be evaluated for statistical and market research purposes and future advertising measures optimized.
The data collected is anonymous to us as operators of this website; we cannot draw any conclusions about the identity of users.
For more information on Facebook’s privacy practices, visit: https://www.facebook.com/about/privacy/.
On our website, we use Microsoft Advertising by Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; “Microsoft”).
We use this service for marketing and promotional purposes and to measure the success of advertising campaigns. Microsoft Advertising uses technologies such as cookies and tracking pixels with which your use of the website can be analyzed. When you click on an ad placed by Microsoft Advertising, a cookie for the conversion tracking will be saved on your computer. This cookie has limited validity and does not serve the purpose of personal identification. If you visit specific pages on our website and the cookie has not yet expired, we and Microsoft can see that you clicked on the ad and were forwarded to this page. The following information may be collected: IP address, identifiers (tags) allocated by Microsoft, information about your browser and your device, referrer URL (website from which you visited our website), URL of our website.
We also use the so-called “Remarketing function” which enables Microsoft to track your consumption behavior and therefore show you personalized advertising on Microsoft websites or in Microsoft apps.
Further information on Microsoft’s privacy practices can be found at: https://privacy.microsoft.com/en-us/privacystatement
We may collect personal data when you interact with us through our accounts on social media networks or platforms in order to communicate with our customers, interested parties and other users and to inform them about our brands, products and services. We do not control the data-collection practices of those companies, and we encourage you to review their applicable privacy policies.
How do we protect and where do we store your data?
We take appropriate technical and organizational security measures to protect your personal data from unintentional or unauthorized deletion or modification, and from loss, theft and unauthorized viewing, forwarding, reproduction, use, alteration or access. We and our employees are also bound to data secrecy and confidentiality. Likewise, performance agents and authorized agents of the HEAD Group who must have access to your personal data to fulfil their professional duties will receive access and will be subject to the same obligations to observe data secrecy and confidentiality.
We may store your personal data outside of the country where you reside. While we use reasonable safeguards to protect the confidentiality and security of your personal data, it may be subject to the laws of the foreign jurisdiction in which is it used or stored, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
What type of Information is collected from children?
In light of the importance of protecting children's privacy, we do not collect, process or use on our website any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her parent or legal representative. Such parent or legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted. Just contact us using the information provided below.
Links to third-party websites
We may provide links to other websites maintained by unaffiliated third parties for your convenience. But that should not be taken as our endorsement or approval of those websites or their content. We do not maintain those third-party websites and are not responsible for the availability, accuracy, or quality of their content. We make no representations or warranties whatsoever about any other website which you may choose to access through our website. You should review the terms and conditions related to the use of any third-party websites before using them.
HEAD Canada Inc.
935A Southgate Dr. Unit 4
Guelph, ON, N1L 0B9
Version date: March 2022