First Quality Returns:
All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of HEAD to determine if the product has been used.
- New racquets or paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.).
- Shoes must be returned in the box the shoes came in with no tape or shipping labels directly on the shoe box. The shoes must show no signs of wear and should be free of all lint, hair or other foreign substances.
- Bags must be returned in the original polybag and have all tags still on and show no signs of use.
- Gloves and eyewear must be returned in original packaging with no signs of wear.
- Balls must be in the original containers and unopened.
- String and other accessories must arrive back in the original packaging, unopened.
To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications must not be cancelled or returned.
To return a product, please email customer service firstname.lastname@example.org or call 1-800-289-7366 option 3, to obtain a return address and return number.
Shipping charges on all returns are your responsibility and are not subject to refund.