Privacy Policy: HEAD OCEANIA Pty Ltd 

 

Last updated: July 2026

1. Our Commitment to Your Privacy 

HEAD OCEANIA Pty Ltd (ABN: 68 619 606 790) (“HEAD”, “we”, “us”, or “our”) is committed to protecting and handling your personal information responsibly. This policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 
 
By visiting our websites (including head.com), using our mobile applications (such as the HEAD Rebels Club App), purchasing our products, or contacting us, you acknowledge and agree to the practices described in this policy. 

2. Personal Information We Collect 

We collect information that is reasonably necessary for our business functions. This includes: 
 
Identity & Contact Data: Name, billing/delivery address, email address, and phone number. 
Transaction Data: Order history, products purchased, serial numbers, and secure payment processing data. 
Account Data: Profile information for Club HEAD or our mobile apps, including usernames and passwords. 
Technical Data: IP address, browser type, device information, and time zone (collected via cookies and logs). 
Marketing & Interests: Your preferences for receiving news and your specific athletic interests (e.g., tennis, skiing, padel, squash). 
Sensitive Data & Children: We do not knowingly collect sensitive data (e.g., health or religious info) or data from children under 16 without parental consent. If we discover such data has been collected, we will delete it promptly.

3. Technical Tools and Digital Tracking

To improve your experience and protect our systems, we use the following third-party technical tools: 
 
Analytics: We use Google Analytics (with IP anonymisation) and Ahrefs Cookieless Analytics to understand website traffic patterns. 
Security (reCAPTCHA): We use Google reCAPTCHA to prevent automated software from interacting with our forms. This involves Google collecting hardware and software information. 
Marketing Orchestration (Ometria): We unify data from your purchases and browsing behavior to send you personalised communications and offers. 
Tracking Pixels: We use pixels from Meta (Facebook/Instagram), TikTok, and Microsoft Advertising to measure the effectiveness of our ads and show you relevant products on those platforms. 
Embedded Content: Playing a YouTube video or using Google Maps on our site may result in these providers collecting your IP address and technical data.

4. How We Use Your Information

We use your information for the following purposes: 
 
Fulfilment: Processing payments, delivering orders, and managing warranties. 
Personalisation: Tailoring content and product recommendations to your sport preferences. 
Marketing: Sending news, offers, and event updates (only where you have opted-in). 
Automated Decision-Making (ADM): We use algorithms to determine personalised rewards and targeted advertising. These processes are designed to enhance your experience and do not have significant legal effects on your rights. 
Recruitment: If you apply for a job with us, we use your data solely for the recruitment process.

5. Sharing and Overseas Disclosure

We do not sell your personal data. We share it only with: 
 
HEAD Group Companies: International members of the global HEAD Group for internal business operations. 
Service Providers: Trusted partners for delivery (e.g., Australia Post), payment processing, and marketing support. 
Overseas Recipients: As a global brand, your data may be disclosed to recipients in Austria, Italy, the UK, and the USA. We take reasonable steps to ensure these recipients maintain privacy protections consistent with Australian law.

6. Loyalty Programs & Mobile Apps 

HEAD: We track purchase history to provide exclusive access to rewards, sales, and new products. 
HEAD Rebels Club App: If you use this app, you may choose to share workout data or vital parameters (height/weight) to track athletic progress. Community features (posts/likes) are visible to other app members.

7. Your Rights and Opt-Outs

You have the following rights regarding your personal information: 
 
Access & Correction: You may request a copy of the info we hold or ask us to correct inaccuracies. 
Right to Erasure: You may request the deletion of your account and associated data, subject to our legal requirements for tax and financial record-keeping. 
Marketing Opt-Out: You can unsubscribe at any time via the "Unsubscribe" link in our emails or by contacting us. 
Cookies: You can manage or disable cookies through your browser settings, though some site features may be affected.

8. Storage and Security

We store your information for as long as required for business or legal purposes. We implement industry-standard technical and organisational security measures (such as encryption) to protect your data from unauthorised access or loss.

9. Complaints and Contact Information

If you have a concern about your privacy, please contact our Privacy Officer: 
 
Email: dataprotection@head.com 
Address: HEAD OCEANIA Pty Ltd, Unit 2A, 93 Burnside Rd, Yatala QLD 4207. 
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.