Return CenterFAQs – Withdrawal & returns at HEAD1. How long can I withdraw my order?2. How do I exercise my right of withdrawal?3. What do I need to bear in mind when returning items?4. Are returns free of charge for me?5. What happens to free products from promotions in the event of return?6. Who is liable for loss of value?7. When and how will I get my money back?8. Can I exchange products?9. In which cases is withdrawal excluded?10. Where can I find further help or answers?11. Can I return my HEAD product that I purchased at another retailer?