Revocation of orders and return information

1. Right of revocation

  1. The revocation period is thirty days. You have the right, without giving reasons, to revoke the contract within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.

  2. To execute your right of withdrawal, you must inform us (HEAD Sport GmbH, attention of “Customer Service HEAD”, Wuhrkopfweg 1, A-6921 Kennelbach, Austria or by e-mail to: service@shop.head.com) in due time of your intention to withdraw from this contract. For this purpose, you may use the withdrawal form template which is available here; however, this is not mandatory.

  3. Sending notification of exercising the right of revocation before the cancellation period ends is sufficient for the compliance with the cancellation period.

 

2. Returns and withdrawal information

  1. You have the right, without giving reasons, to withdraw from the contract within 30 days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the products.

  2. To execute your right of withdrawal, you must inform us (HEAD Sport GmbH, attention of “Customer Service HEAD”, Wuhrkopfweg 1, A-6921 Kennelbach, Austria or by e-mail to: service@shop.head.com) in due time of your intention to withdraw from this contract. For this purpose, you may use the withdrawal form template which is available here; however, this is not mandatory.

  3. If the contract is withdrawn, the products must be returned at the latest thirty (30) days from the day on which they were received.  The term is deemed complied with if you ship the products before the end of the term of thirty (30) days.

    If you want to return a product which you purchased as part of a promotion, please note the following: In case you return the product that you payed for, you must also return the free of charge product at the same time, otherwise, we will ask for the corresponding amount from you or deduct it from the amount to be refunded.

  4. If you want to return the products free of charge, please proceed as follows:

    Guest User (no registered user account at the time of purchase): Please enter your order number and email addresses in the fields provided on our website and follow the further instructions.

    Create a return as a Guest

    Registered User: Please log in to your account where you will find an overview of all your previous orders. Click on the order concerned, select the products you want to return and the corresponding ones and select the "Return" button and follow the further instructions. If the return period has already expired, the button can no longer be selected.

    Login Customer Account

    You will then receive the appropriate information about the further steps that apply to you, as these may vary depending on your country of residence or the products to be returned (e.g. which courier service provider is available for your free return). Once you have completed all the relevant steps, you will receive a prepaid return label from our courier services provider which is absolutely required to return products free of charge. Please put the products into a box, attach the prepaid return label so that it is clearly visible on the upper side of the box and post the package at the nearest office of our courier services provider. We shall notify you via email once we have received and processed the returned products. Please note that if you don’t follow the procedure, you will have to pay all costs associated with a return shipment (including, but not limited to forwarding expenses and possible customs).
      
  5. You shall be responsible for handling the products with due care. You will be required to compensate a loss in value if this loss in value can be traced back to a use by you which was not necessary for checking the quality, features or functionality of the products. We expressly reserve the right to deduct all damages/losses in value from amounts which we must reimburse to you (set-off).

  6. If the contract is withdrawn, we will reimburse to you all payments for the purchased products which you have returned (including regular delivery costs, if any, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur immediately or, subject to the situations mentioned below, within fourteen (14) days at the latest from the day we receive your notification of withdrawal. For this refund, we will use the same means of payment which you used for the original transaction, unless we expressly agree upon something else with you. We will not charge any fees to you for such reimbursement. We have the right to deny a refund until you have returned the products to us or until you provided us with evidence that you have sent the products back, whichever is earlier.

  7. Head.com does not offer the possibility to directly exchange ordered products. If you do not wish to keep your products, please send a notification of withdrawal as well as the products back to us according to our return information and simply place a new order to receive the selected products in another size or colour.

  8. Exclusion of the right of withdrawal
    The right of withdrawal does not apply to contracts regarding:

      1. the supply of products made to the consumer’s specifications or clearly personalized;

      2. the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

      3. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

 

3. Customer service

If you have any questions, comments or complaints relating to your ordered products, please see our FAQ or contact us at: 
HEAD Sport GmbH
attention of: "Customer Service HEAD"
Wuhrkopfweg 1
A-6921 Kennelbach
Austria

E-mail: service@shop.head.com 
Phone number 00 800 10103030.

If you have any questions, comments or complaints relating to HEAD Custom Made products, please contact us at:

HEAD Sport GmbH.
attention of: "Customer Service HEAD"
Wuhrkopfweg 1
A-6921 Kennelbach
Austria

E-Mail: CustomMade@shop.head.com
Fax Nr. +43 5574 608 311
Telefonnummer: 00 800 10103030.

 

Date: January 2022