Revocation of orders and return information

1. Right of revocation

  1. The revocation period is two weeks. You have the right, without giving reasons, to revoke the contract within fourteen (14) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.
  2. To execute your right of withdrawal, you must inform us (HEAD Sport GmbH, attention of “Customer Service HEAD”, Schweizer Str. 104/Halle7, A-6830 Rankweil, Austria, or by e-mail to: service@shop.head.com) in due time of your intention to withdraw from this contract. For this purpose, you may use the withdrawal form template which is available here; however, this is not mandatory.
  3. Sending notification of exercising the right of revocation before the cancellation period ends is sufficient for the compliance with the cancellation period.

 

2. Returns and withdrawal information

  1. You have the right, without giving reasons, to withdraw from the contract within 30 days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the products.
  2. To execute your right of withdrawal, you must inform us (HEAD Sport GmbH, attention of “Customer Service HEAD”, Schweizer Str. 104/Halle7, A-6830 Rankweil, Austria, or by e-mail to: service@shop.head.com) in due time of your intention to withdraw from this contract. For this purpose, you may use the withdrawal form template which is available here; however, this is not mandatory.
  3. If the contract is withdrawn, the products must be returned at the latest thirty (30) days from the day on which they were received. The term is deemed complied with if you ship the products before the end of the term of thirty (30) days.
  4. If you want to return the products free of charge, please contact our customer service at service@shop.head.com, they will provide you with a prepaid return label from our courier services provider which is absolutely required to return products free of charge. Please put the products into a box, attach the prepaid return label so that it is clearly visible on the upper side of the box and post the package at the nearest office of our courier services provider. We shall notify you via email once we have received and processed the returned products.
  5. You shall be responsible for handling the products with due care. You will be required to compensate a loss in value if this loss in value can be traced back to a use by you which was not necessary for checking the quality, features or functionality of the products. We expressly reserve the right to deduct all damages/losses in value from amounts which we must reimburse to you (set-off).
  6. If the contract is withdrawn, we will reimburse to you all payments for the purchased products which you have returned (including regular delivery costs, if any, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur immediately or, subject to the situations mentioned below, within fourteen (14) days at the latest from the day we receive your notification of withdrawal. For this refund, we will use the same means of payment which you used for the original transaction, unless we expressly agree upon something else with you. We will not charge any fees to you for such reimbursement. We have the right to deny a refund until you have returned the products to us or until you provided us with evidence that you have sent the products back, whichever is earlier.
  7. www.head.com does not offer the possibility to directly exchange ordered products. If you do not wish to keep your products, please send a notification of withdrawal as well as the products back to us according to our return information and simply place a new order to receive the selected products in another size or colour.
  8. Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts regarding:

• the supply of products made to the consumer’s specifications or clearly personalized;

• the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

• the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

 

3. Exclusion of the right of revocation

The right of revocation does not apply to contracts regarding

    • - the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
    • - the supply of goods made to the consumer’s specifications or clearly personalised;
    • - the supply of goods which are liable to deteriorate or expire rapidly;
    • - the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
    • - the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
    • - the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;
    • - the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
    • - the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.

 

4. Customer service

If you have any questions, comments or complaints relating to your ordered products, please see our FAQ or contact us at:

HEAD Sport GmbH, attention of: "Customer Service HEAD", Wuhrkopfweg 1, A-6921 Kennelbach, Austria, e-mail: service@shop.head.com, phone number 00 800 10103030.

 

If you have any questions, comments or complaints relating to HEAD Custom Made products, please contact us at:

HEAD Sport GmbH: "Customer Service HEAD", e-mail: CustomMade@shop.head.com, phone number 00 800 10103030, send a fax to +43 5574 608 311 or simply send a letter to HEAD Sport GmbH, Wuhrkopfweg 1, A-6921 Kennelbach, Austria.

 

Date: December 2021